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SarasotaHouseSitters.com Privacy Policy

Effective from August 20, 2024

Welcome to SarasotaHouseSitters.com's Privacy Policy

1. Please read carefully

SarasotaHouseSitters.com cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how SarasotaHouseSitters.com, together with its affiliated companies worldwide (“Sarasota House Sitters”, “we”, “our”, or “us”), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Sarasota House Sitters users, including unregistered visitors, registered users, and premium users (collectively, “Users”, “you”, or “your”), and to all Sarasota House Sitters services, including our websites (including www.sarasotahousesitters.com and any of its subdomains, the “Website”), web applications (“Sarasota House Sitters Apps”), mobile applications (“Mobile Apps”), and related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us by email at contact@sarasotahousesitters.com.

Privacy Policy

Snapshot

This policy describes our privacy practices – what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding that Personal Information.

By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.

2. What ‘Personal Information’ do we collect?

User information:

 

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

  1. Information you provide us. When you register for our Services, sign up for any Sarasota House Sitters events, subscribe to our blog(s) or newsletter(s), use any of our Services; and/or when you contact us directly by any communication channel (e.g., Sarasota House Sitters’ support tickets, emails), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents).  

  2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc

  3. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

Privacy Policy

Snapshot

To provide our Services, we collect Personal Information about our Users.​

The Personal Information comes from you when you visit or use our services, Personal Information we collect automatically, and Personal Information we collect from other sources.

3. Why do we collect such 'Personal Information?

We use your Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. .To further develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;

  3. To provide our Users with ongoing customer assistance and technical support;

  4. To be able to contact our Users with general or personalized service-related notices and promotional messages;

  5. To help us to update, expand and analyze our records to identify new customers;

  6. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;

  7. To analyze our performance and marketing activities;

  8. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;

  9. To provide you with professional assistance.

  10. To enhance our data security and fraud prevention capabilities; and

  11. To comply with any applicable laws and regulations.

    We may use techniques like “machine learning” (European law refers to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (i) still have a human being involved in the process (and so are not fully automated); or (ii) use machine learning in ways that don’t have significant privacy implications (for example, reordering how objects and wording might appear when you visit the Sarasota House Sitters' Services). We may also use machine learning to help us monitor, identify, and suspend accounts sending spam, or engaging in other abusive or fraudulent activity.

     

We use your Personal Information for the purposes set out in Section 3 where:

  1. Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to access your property and provide contracted services, to provide you with our customer assistance and technical support);

  2. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or

  3. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of Sarasota House Sitters by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

Privacy Policy

Snapshot

We use the Personal Information we collect about you to provide our services and make them better and safer.

We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.

4. How we share your 'Personal Information?

We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

Third Party Service Providers:  Sarasota House Sitters has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”). 

​​

Sarasota House Sitters may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

  • identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.

  • commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.

 

4.1.​

The Personal Information may be shared solely in accordance with this policy.

Law Enforcement, Legal Requests and Duties: Sarasota House Sitters may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

 

4.2.​​

Sarasota House Sitters Subsidiaries and Affiliated Companies: We may share your Personal Information internally within our family of companies, for the purposes described in this Privacy Policy. 

4.3.​

In connection with a change in corporate control: In addition, should Sarasota House Sitters or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.​​​​

Privacy Policy

Snapshot

We may share the Personal Information of our Users and Users-of-Users with various third parties, including certain service providers and law enforcement officials.

The Personal Information may be shared solely in accordance with this policy.

5. Where do we store your 'Personal Information?

Sarasota House Sitters processes data about individuals across the world and may transfer your Personal Information outside of your country. Your security, privacy and confidentiality are our top priority .

Electronic records are encrypted and protected by an access name and password through Swiss-based Proton Email, Proton Drive, and utilizing Proton VPN during access.  Only the owners of Sarasota House Sitters have access to these records.

Sarasota House Sitters exercise reasonable discretion when discussing any personal information with others and release personal information to others only as described by this policy.

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.

We use regular Malware Scanning.

 

All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.  For your convenience, we may store your credit card information for more than 60 days to expedite future orders, and to automate the billing process.​​

Snapshot

We may store and process Personal Information in the USA, Europe, or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers.

Sarasota House Sitters' data storage providers are contractually committed to protect and secure your data.

6. Use of cookies and other third-party technologies

We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in  order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.

You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookie Policy.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

Snapshot

We and certain third party services may use cookies and similar tracking technologies throughout our services.

These technologies are used mostly for stability, security, functionality, performance and advertising purposes.

7. Communications from Sarasota House Sitters

7.1. Promotional messages

 

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from Sarasota House Sitters.

If you do not wish to receive such promotional messages or calls, you may notify Sarasota House Sitters at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

7.2. Service and billing messages

Sarasota House Sitters may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. For this reason, you are unable to opt-out of receiving such Service and Billing Messages unless you are no longer a Sarasota House Sitters User.

Snapshot

We may send you promotional messages and content.You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.

8. Your rights in relation to your 'Personal Information'

Sarasota House Sitters believes that it is imperative that all Sarasota House Sitters' users have control over their Personal Information. Therefore, depending on the way you use the Sarasota House Sitters' Services, you may have the right to request access to, receive a copy of, update, amend or delete, port certain Personal Information to another service, restrict, or object to certain uses of your Personal Information (for example, for direct marketing purposes). Further, when we rely on your consent for processing of your Personal Information (for instance, for direct marketing) you can withdraw your consent at any time, and such withdrawal will take effect from thereon.

Sarasota House Sitters will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service.

You can also exercise your rights by sending your request to contact@sarasotahousesitters.com, or mailing to to Sarasota House Sitters, 5245 Myrtle Wood, Sarasota, FL 34235.  When we receive your request, we may take steps to verify your identity before complying with the request to protect your privacy and security.

Snapshot

When it comes to your Personal Information you stored with us, you have the right to: access, receive a copy of, update, amend or delete your Personal Information​, enjoy data portability (in certain cases) restrict, or object to certain uses of your Personal Information, withdraw consent you’ve given us before to processing.


Just reach out to us by e-mail or mail.

9. Questions and complaints

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy.

We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.  ​

Snapshot

You can file a complaint with your local supervisory authority for data protection at any time.  Please contact us first so we can try to resolve your concerns.

10. Data retention

We may retain your Personal Information (as well as your Users-of-Users’ Personal Information) for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.

We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

Snapshot

We may keep your Personal Information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).

11. Security

Sarasota House Sitters has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Website; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; the transmission of sensitive information through email is stored in our encrypted Proton Email account; and the storage of sensitive property access codes and information is stored in our encrypted Proton Drive. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Sarasota House Sitters, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other information you upload, publish or otherwise share with Sarasota House Sitters or anyone else. 

If you have any questions regarding the security of our Services, you are welcome to contact us here.

Snapshot

Sarasota House Sitters values the security of our customers' Personal Information and we do everything in our power to protect it. 

However, as we can’t guarantee absolute protection – we encourage you to be careful.

12. Third-party websites

Our Services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.

Snapshot

Our Services may contain links to other websites or services.

13. Updates and interpretation

We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you, with respect to our Website, and other Services. 

Any heading, caption or section title contained herein, and any explanation or summary under the right “Snapshot” column, is provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.

This Privacy Policy was written in English, and may be translated into other languages for your convenience. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

Snapshot

We may change this policy at any time. We will notify you of changes as required by applicable law.

Only the left column is legally binding (this column is just for clarity)

14. Contacting us

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described above, please refer to those sections or contact us at contact@sarasotahousesitters.com. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.

You may also contact us by mail at:

  • Sarasota House Sitters : 5245 Myrtle Wood, Sarasota, FL 34235

Snapshot

We may change this policy at any time. We will notify you of changes as required by applicable law.

Only the left column is legally binding (this column is just for clarity)

15. Additional Information for U.S. State Residents

This section of our Privacy Policy details what Personal Information we collect about you under U.S. applicable privacy laws and regulations, the sources of the Personal Information, the purposes of use and disclosure, and the categories of third parties that may receive that Personal Information. The information in this section applies to you if you are a U.S. resident in a state with an applicable privacy law or regulation.

Please read this section in combination with the other sections of this Privacy Policy for a complete understanding of how we collect, use, and disclose your personal information.

Your Rights and how to exercise them:

Here is a brief overview of your rights:

  • Right to Delete Your Information: Upon your request, we will delete the personal information we have collected from you, subject to certain legally permissible exceptions. 

  • Right to Know and Access Your Personal Information: You have the right to ask us to confirm whether we process your personal information and for a copy of the personal information we maintain about you.

  • Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate personal information about you. Some personal information can be directly changed or corrected by you through our apps and websites.

    • For any questions, you can reach out to us using the method described in this Privacy Policy
       

  • Right to Opt Out of the Sale of Your Personal Information: You can tell us not to "sell" your personal information according to applicable law, even though we we will never sell your information.

  • Right to Limit Use of Your Personal Information for Targeted Advertising (defined in California as “Sharing”): You can ask us not to use or disclose your personal information for targeted advertising. Just contact us at contact@sarasotahousesitters.com.


You may exercise any of the rights described above by submitting a request by email to contact@sarasotahousesitters.com, or by mail to Sarasota House Sitters, 5245 Myrtle Wood, Sarasota, FL 34235.

When you submit a request, we will usually ask you to provide an email address to verify your identity and prevent fraud.

You may also designate an authorized agent to submit a request on your behalf. 
Depending on the nature of the request, we may authenticate the request by requesting additional information or documentation, such as account related information, billing information used to purchase paid Services and the submission of specific documents.

No Discrimination. Sarasota House Sitters does not discriminate against any individual for exercising their rights under this section.

If we deny your request or cannot fulfill it, you may appeal our decision by contacting us as described in this Privacy Policy to ask us to review your request again. Your communication should include “Appeal” in the subject line.

Categories of Information:

In the last 12 months, we collected the following categories of personal information (the same categories we collect from all users globally):
 

  • Personal and online identifiers

  • Commercial and transactions information

  • Record-keeping information

  • Internet or other electronic network activity information

  • Non-precise Geolocation data (IP address, only)

  • Audio, electronic, visual, or similar information

  • Inferences drawn from the above information

 

Sources of Information

We collect Personal Information:

  • You provide us when you register for our Services, sign up for any Sarasota House Sitters events, subscribe to our blog(s) or newsletter(s), use any of our Services; and/or when you contact us directly by any communication channels.
     

  • When you use the Services by visiting, downloading, and/or using any of our Services.
     

  • From third-party sources, such as security providers, fraud detection services, social media platforms, lead enhancement companies, advertising and marketing partners.

 

Disclosure of Information for Business Purposes:

In the past 12 months, we may have disclosed each of the categories of personal information listed above to our affiliates, Third Party Service Providers, social media platforms, advertising partners, analytics partners, and promotional partners.

Sales or Sharing of Your Information:

We do not sell your information under any circumstances.

Sarasota House Sitters does not knowingly collect, use, sell or share the Personal Information of children under the age of 16.

Sensitive Personal Information:

We may process Sensitive Personal Information in accordance with applicable laws and do not use or disclose Sensitive Personal Information in any way that would require us to provide an opt-out opportunity under the applicable laws.

Retention of Information:

We retain your Personal Information for the time period reasonably necessary to achieve the purposes described in this Privacy Policy, or any other notice provided at the time of collection.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

Contact

Sarasota House Sitters

5245 Myrtle Wood

Sarasota, FL 34235​

contact@sarasotahousesitters.com​

+1 123-456-7890

Services

Sarasota Home Watch

Sarasota House Sitting

Sarasota Pet Sitting

Sarasota Property Management

Sarasota Property Inspections

Legal

Terms & Conditions

Privacy Policy

Cookies Policy

Company Registration

Liability Insurance Policy

Areas

Sarasota

Lakewood Ranch

St. Armands

Longboat Key

Bradenton

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